SHIPPING
Yes, we ship to all major cities and towns across India using trusted courier partners like Delhivery, Bluedart, DTDC, and Xpressbees.
Metro Cities: 3-5 business days
Tier 2 & 3 Cities: 5-7 business days
Remote Areas: 7-10 business days
You will receive a tracking link once your order is shipped.
Standard Shipping: ₹49-₹99 (varies by location)
Express Shipping: ₹149-₹199 (if available for your area)
Yes, we offer COD in select locations.
COD handling charge: ₹50 per order
COD availability depends on your pin code. If it’s available for your area, the option will be shown at checkout.
Yes! Once your order is shipped, you will receive a tracking link via email/SMS. You can also track your order on our website under the “Track My Order” section.
If your package arrives damaged, please contact us within 48 hours with photos.
If your order is lost, we will work with the courier to arrange a replacement or refund.
Our delivery partners will attempt two re-deliveries. If unsuccessful, the package will be returned to us. You may need to pay additional shipping charges for re-shipment.
Currently, we do not ship internationally.
If your order has not been shipped yet, we can update the address. Please contact us at admin@flexfeel.in as soon as possible.
PAYMENT
We accept secure online payments through Razorpay, including:
✅ Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
✅ UPI (Google Pay, PhonePe, Paytm, etc.)
✅ Net Banking (50+ banks)
✅ Wallets (Paytm, Mobikwik, Freecharge, etc.)
✅ EMI & Pay Later options
Yes! We use Razorpay’s PCI-DSS-compliant payment gateway, which ensures all transactions are encrypted and highly secure.
After a successful payment, you will receive:
📩 An order confirmation email from FlexFeel
📜 A payment receipt from Razorpay
If you do not receive confirmation, please contact us at admin@flexfeel.in.
If your payment fails, try the following:
🔹 Check your internet connection.
🔹 Ensure your card/bank account has sufficient balance.
🔹 Try using a different payment method.
If the issue persists, contact Razorpay Support or our team at admin@flexfeel.in.
Yes! If eligible, refunds are processed via Razorpay and credited back to your original payment method within 5-7 business days.
Currently, we accept payments from Indian customers only. International payments will be available soon.
At the moment, we only accept online payments via Razorpay. We will introduce COD soon.
📧 Email: admin@flexfeel.in
📞 Phone: +91-97663-89227
